Refund policy
Refund Policy
At Ewore Bags, we want you to shop with confidence. If you're not satisfied with your purchase, we’re here to help.
Returns Eligibility
You may request a return within 7 days of delivery.
To qualify:
- Item must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase is required
Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our error)
- Items returned after 7 days
How to Request a Return
To initiate a return:
- Email us at eworebags@gmail.com with your order number and reason for return.
- Our support team will respond within 24–48 hours with detailed return instructions.
- Carefully pack the item in its original packaging.
- Ship the product to the return address provided by our team.
Please do not send returns without prior authorization.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was damaged upon arrival
- The wrong item was sent
We recommend using a trackable shipping service, as Ewore Bags is not responsible for returns lost in transit.
Refund Process
Once we receive and inspect your returned item:
- You will be notified of approval or rejection.
- Approved refunds are processed within 5–7 business days.
- The refund will be issued to your original payment method.
- A confirmation email will be sent once completed.
Processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order separately.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, contact us within 48 hours with photos.
Contact Us
📧 Email: eworebags@gmail.com
📱 WhatsApp: +447498651483